PRIVACY POLICY
MAISON MADE COLLECTIVE PTY. LTD. PRIVACY POLICY
Effective Date: 20/04/2026
Maison Made Collective Pty Ltd (ABN 70 695 777 676) (“Maison Made”, “we”, “us”, “our”)
IMPORTANT NOTICE
Published date 20 April 2026
Maison Made is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant guidance issued by the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our studio, website, booking platform, and services.
1. WHAT PERSONAL INFORMATION WE COLLECT (APP 3)
We collect personal information that is reasonably necessary for our functions and activities, including:
1.1. Identity & Contact Information
• Name
• Phone number
• Email address
• Residential suburb (if provided)
1.2. Emergency Contact Information
• Name and contact details of your nominated emergency contact
1.3. Health Information (Sensitive Information under s 6, Privacy Act)
Collected via PAR-Q, health questionnaires, waivers, and pre-exercise screening:
• Injuries
• Medical conditions
• Pregnancy status
• Exercise limitations
• Relevant risk factors
We only collect health information with your consent and where necessary to ensure your safety (APP 3.4(a)).
1.4. Transaction & Booking Information
• Class bookings
• Attendance records
• Purchases and membership details
• Communications and enquiries
1.5. Payment Information
• Payment details processed securely by our third-party booking/payment provider
• Maison Made does not store full credit card numbers
1.6. Website & Digital Information
• Cookies and analytics data
• IP address
• Device/browser information
• Website usage patterns
2. HOW WE COLLECT PERSONAL INFORMATION (APP 3 & APP 5)
We collect personal information:
• When you create an account
• When you make a booking or purchase
• When you complete health forms or waivers
• When you communicate with us
• When you visit our website
• From third-party booking platforms used by Maison Made
Where reasonable and practicable, we collect information directly from you.
3. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION (APP 6)
We use your personal information to:
3.1 Provide Services
• Manage bookings, memberships, and attendance
• Deliver classes and studio services
• Ensure your health and safety during participation
3.2 Communicate With You
• Booking confirmations and reminders
• Service updates
• Responses to enquiries
• Operational notice3.3 Administration & Business Operations
• Payment processing
• Staff training and quality assurance
• Studio management and planning
3.4 Legal & Regulatory Compliance
• Incident reporting
• Insurance requirements
• Compliance with the Privacy Act and other laws
3.5 Marketing (APP 7)
• Studio updates
• Promotions and offers
• Newsletters
You may opt out of marketing communications at any time.
4. DISCLOSURE OF PERSONAL INFORMATION (APP 6 & APP 8)
We may disclose your personal information to:
4.1 Service Providers
• Booking and payment platforms
• IT and cloud service providers
• Email and communication platforms
4.2 Professional Advisors
• Insurers
• Legal advisors
• Accountants
4.3 Regulatory Authorities
Where required by law, including:
• Courts
• Law enforcement
• Government agencies
4.4 Overseas Disclosure (APP 8)
Some service providers may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure compliance with APP 8 and APP 11.
We do not sell, rent, or trade your personal information.
5. HEALTH INFORMATION (SENSITIVE INFORMATION) (APP 3.4 & APP 6.2)
Health information is collected with your consent and used only for:
• Assessing your suitability for participation
• Managing health and safety risks
• Instructor awareness and duty of care
• Emergency response
We do not disclose health information except:
• With your consent
• Where required by law
• Where necessary to prevent a serious threat to life, health, or safety (APP 6.2(c))
6. DATA SECURITY (APP 11)
We take reasonable steps to protect your personal information from:
• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure
Security measures include:
• Encrypted payment processing
• Secure cloud storage
• Access controls and authentication
• Staff confidentiality obligations
• Regular system updates
Maison Made does not store full credit card details.
7. ACCESS & CORRECTION (APP 12 & APP 13)
You may request:
• Access to personal information we hold about you
• Correction of inaccurate, incomplete, or outdated information
Requests can be made by contacting us (details below). We will respond within a reasonable period in accordance with the APPs.
8. COOKIES & WEBSITE TRACKING
Our website may use cookies, pixels, and similar technologies to:
• Improve user experience
• Analyse website traffic
• Support marketing and advertising
You may disable cookies through your browser settings, though some features may not function correctly.
9. CHANGES TO THIS POLICY (APP 1)
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. CONTACT US
For privacy enquiries, access requests, or complaints:
Maison Made Collective Pty Ltd
Email: hello@maisonmade.com.au
Address: 608B Melbourne Road, Spotswood, Victoria, 3015
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.